For goods sold, refund is not possible unless due to **below conditions:

a) Allergy to medicine

b) Health not permissible for certain condition

c) Pregnancy

** the above is not exhaustive and may varied from one condition to another

There will be absolutely no refund due to the dissatisfaction of customers due to our services, e.g: scheduling complaints from Customers or longer waiting time for Consultation, in these cases, the respective outlets personnel will work out the best way to address the abovementioned dissatisfaction from Customers.