Chairman’s Message

2017 marks BP Healthcare Group’s (BPHG) 35th year in business as an established healthcare household brand in Malaysia, providing the widest range of primary and secondary healthcare services. It has been a long and remarkable journey, but our experience thus far is just the tip of the iceberg on our potential to serve our healthcare consumers better.

For over three decades, BPHG has focused on establishing its bricks and mortar as Malaysia’s first choice of healthcare services provider. In the last decade however, BPHG switched gears to explore more innovative development by investing in enhanced digital software, improved hardware, and more advanced equipment and infrastructure to go beyond the expectations of our healthcare consumers. Online services including live chat features, report collection and tracking as well as market-leading mobile applications were introduced in order to make our healthcare services a wholly-accessible consumer experience.

BP Specialist and BP Diagnostic Centres were even better equipped to replace older models to function seamlessly with our improved systems and infrastructure, and continuous methodological staff training was integrated. A number of Diagnostic Centres have been upgraded to Specialist Centres. Such efforts take us a step further in the industry as a one-stop centre for quality healthcare services.

Serving as a one-stop quality healthcare centre does not mean we are limited geographically. Recently, Mobile Audiology and Radiology services were also introduced to cater for healthcare consumers who face difficulty in travelling from their homes to carry out medical examinations.

BPHG seeks to become an all-round service provider in the healthcare industry, from the top of the supply chain to the very end. Hence clinical waste logistics operations were also introduced last year to help our supporting public and private healthcare providers like hospitals, clinics, dialysis centres, medical laboratories, pharmacy outlets and dental clinics to manage their waste collection according to specifications and regulations issued by the World Health Organisation and international law.

Our medical laboratories, BP Clinical Lab, are also constantly upgrading their testing methods and sustaining accreditations with ISO 15189 and international JCI status. New cancer and genetics testing were introduced. Last year, Mayo Medical Laboratories, a renowned global reference laboratory based in America, officially appointed BP as the joint representative collection centre for referral services.

Our food and environmental testing laboratories, BP Food Testing and BP Environmental Testing, continue to recruit specialised experts and invest in equipment to cater to a wider field of testing as prescribed by the government as well as international authorities in order to meet the standards imposed on food and environmental safety.

In line with our move towards technological innovation, our Doctor2U mobile application was introduced late 2015 and it was primarily aimed at revolutionising the traditional doctor house-call to become a “Doctor On Demand” system simply through the touch of a button, much like how Uber operates for transportation services. Within its first year of launch, Doctor2U has drastically improved and continues to customise its features to meet new customer challenges. Today the application is a comprehensive and completely accessible healthcare portal!

BPHG has proudly exceeded its prior status as a nationwide healthcare provider by securing a foothold in medical, food and environmental and teleradiology service industries beyond Malaysian shores! It has long been the aspiration of BPHG to expand its business beyond borders and be a prominent international healthcare provider. We are ready!

2016 represents a fruitful year for BPHG, with many milestones and great progress. For this the management would like to thank our loyal healthcare consumers, supporters, suppliers and the Malaysian government for their support. Last but not least, a heartfelt thank you to our dedicated colleagues and staff who have taken BPHG to great heights, and whom I am confident will continue to contribute to the success of BP Healthcare Group.

Dato’ Beh Chun Chuan
Chairman